Many AI programs treat employee experience as an afterthought to cost and risk. Shensi Ding, co-founder and CEO of Merge, argues it should come first. Just like in product design, well-designed tools change how people work. In this session, she will discuss how to apply principles of product design to build workforce AI that removes friction for employees and helps them achieve better outcomes with AI, while protecting the business from security risks and runaway spend. Drawing on Merge's expertise in building great products and helping enterprises with AI transformation, Shensi will share a product-thinking framework for designing effortless and delightful employee AI experiences, securely and at scale.